RIGHT TO WITHDRAW AND RETURN PROCEDURES

1. The Consumer has the right to withdraw from the contract, without indicating the reason, within 14 days.
The withdrawal period expires after 14 days from the date on which the Consumer physically takes possession of the goods, i.e. when the courier’s website gives notification of the delivery.

1.1 In order to exercise the right to withdraw, the Consumer must explicitly inform the Seller of his/her decision to withdraw from this contract, by means, for example, of registered mail with return receipt or e-mail.

1.2 For the exchange and / or return of the goods The Consumer will first contact the Seller at the email address: returns @ 1stpat-rn-it and, if authorized to return, must complete the “return request”, contained in the box original of the Product received and insert it in the box with which the Product will be returned, filled in all its parts and signed.

1.3 The Consumer must send the returned goods through a mail or courier service that must be registered and traceable at any time.

1.4 The costs for returning the product purchased are always charged to the Consumer. The Seller will pay the costs only in the specific case of defects attributable to the Seller (see the section on defects and flaws).

1.5 The Right to Withdraw and consequently to return the Product/s purchased must comply with the terms and methods described at points 1, 1.1, 1.2, 1.3 and 1.4 above, and will be deemed to have been properly exercised provided that the following conditions are complied with in full:

• the Seller must have been contacted through the “returns” section, within fourteen (14) working days from the receipt of the Products, and the “return request” must have been completed in full;
• the Products must not have been used, worn, washed or damaged;
• the ID tag must still be attached to the Products, because it is an integral part of the goods;
• the Products must be returned in their original packaging or in adequate protective packaging that ensures the product inside cannot be damaged. If the Consumer intends to use another type of packaging, s/he must inform the Seller of the measurements and weight of the same so that collection can be arranged on the part of the courier. The packaging chosen by the Consumer must not be significantly larger than the packaging provided by the Seller, who may refuse to accept the package until it is compliant with requirements. The packaging chosen by the Consumer must be adequately protected from dampness and dirt during transport; should the product be damaged on arrival as a result of inadequate packaging, no refund will be given, and the package will be returned to the Consumer at his/her expense.
• the Consumer, s/he must ensure that the Product is packaged adequately, and that transport is entrusted to a reliable carrier. The goods for return must be accompanied by a tracking code so that transport and delivery can be verified. No refunds will be made for Products, even if defective and returned within the terms established by the law, if said Products are sent in breach of the procedures above.
The Consumer is always liable in the event of loss or failure to deliver, theft, etc. in the event of deliveries returned using methods that have not been registered and cannot be tracked.

1.6 If the Right to Withdraw is exercised in compliance with the methods and the terms indicated in this paragraph, the Seller will refund any sums already collected for the purchase of the Products – net of the shipping costs originally applied at the moment of purchase – as promptly as possible and in any case as specified in the General Conditions of Sale and based on the necessary technical procedures, in agreement with the payment system managers and the manager of the Consumer’s credit card.

1.7 In the event the return is specifically requested because of a wrong size, the Seller, at the request of the Consumer sent via email, may replace the product with a different size (while stocks last), within 30 days from the date on which the Seller has received the correct request for replacement.
The item may in no case be replaced with another model, a different colour or a different item.
Items will be replaced solely and exclusively with the same item purchased in a different size, without exceptions.

1.8 If the methods and terms for exercising the right to withdraw have not been complied with, the Seller will notify the Consumer, who, due to failure to comply with the procedures indicated in this paragraph, will not be entitled to a refund of the sums paid to the Seller, or to return the product in the event of a request for replacement as indicated at point 1.7 of the paragraph above.
However, the Consumer will be entitled to re-obtain, at his/her expense, the Products in the condition they were returned to the Seller.
If the Consumer does not accept the resending pf the Product, said Product shall remain the property of the Seller, together with all the sums paid by the Consumer.

DEFECTS AND FLAWS

1. The Consumer is invited to carefully check the product once received. If the Consumer believes that the Product is defective or flawed, s/he must immediately inform the Seller by sending an e-mail, if possible together with a photograph of the defect found. This e-mail must be sent to returns@1stpat-rn.it, specifying the Product the claim regards and the flaws or non-conformities detected. The Product in question must be returned to the Seller, scrupulously following the procedures indicated by the Seller via e-mail, together with a print-out of the Return Form that was sent to the Consumer in the original packaging.

2. The Seller will examine the Product that s the object of the claim, and will send an e-mail to the Consumer indicating whether s/he is entitled to a refund of the price, the repair of the product or the replacement of the Product. Any refunds granted will cover the purchase price paid by the Consumer. The Product will be refunded or replaced within 30 (thirty) days from the e-mail sent by the Seller informing the Consumer that s/he is entitled to a refund or replacement of the Product.

3. The Seller is not responsible for Product defects caused by deliveries made by third parties during the return: each shipment must guarantee adequate protection against dampness and dirt.

4. The Seller is not responsible for damage deriving from an improper use of the Product, changes made to the same, normal wear and tear or negligent use of the Product.

5. The content of points 1, 2, 3 and 4 above is without prejudice to the rights of the Consumer, provided for by the applicable laws.