GENERAL TERMS OF SALE DRAFTED ON MAY 2025
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IMPORTANT NOTICE ABOUT TAX FOR NON-EU CUSTOMERS
We remind all NON-EU customers that the prices displayed on the site include VAT at 22%, the taxes will be deducted from the cart when you pay for your order.
ABOUT THE DELIVERY & SHIPPING CONDITIONS AND AND RETURNS
There’s a proper section for delivery & shipping conditions and our return policy, please click below and read it carefully before your purchase.
Thanks for your collaboration
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OBJECT
This document (General Conditions of Sale) sets forth the conditions applicable to distance selling operations conducted through the website www.1stpat-rn.it (hereinafter the “Website”) between the company Tailor Spec. S.R.L. “the Seller” and the purchaser of the Products, defined as the “Consumer” (Consumer being understood as a natural person and not a company, business, or entrepreneurial activity). Therefore, the website you are visiting is destined for “Consumers” only, and orders from subjects other than “Consumers” will not be accepted.
1. IDENTIFICATION OF THE SELLER
The Products sold through the website www.1stpat-rn.it are produced and distributed by:
Tailor Spec. S.R.L.
Registered Office in
Viale Della Rimembranza 7/3
30030 Salzano (Venice) Italy
Tax ID code and VAT no. 04140940273
REA VE-369051
Venice Business Registry no. 04140940273
Share Capital € 20,000.00 fully paid up
Operating Office
Via J. Bernardi 7
31051 Follina (Treviso)
Italy
Tel. +39 0438 970381
2. PROVISIONS
2.1 Users may interact with the website in English.
2.2 Consumers intending to purchase Products on the website must carefully read all the conditions of sale and policies governing returns and acceptance of orders published on the website.
By sending an order, the Consumer declares that s/he has read understood, and fully accepts the conditions of sale and the policies governing returns and acceptance of orders.
2.3 The website currently accepts purchase orders only from customers in the European Union (excluding Portugal, Cyprus, and Croatia), Switzerland, Japan, the USA, Singapore, South Korea, Hong Kong, Australia, and Canada.
Orders from countries not included in the list above will not be accepted.
The website will only accept orders from consumers who have an address for the receipt of goods in the countries listed above.
Deliveries will not be made to P.O. boxes.
Orders will not be shipped to addresses other than those entered in the order form.
2.4 In order to make purchases on the website, consumers must be over 18 and able to understand and accept the conditions of sale set forth herein. By sending an order, the Consumer explicitly declares that s/he is aged over 18 and has understood and accepted the conditions of sale.
3. PRODUCTS
3.1 The Products present on the website contain all the information on fabric, composition, color, and size the Consumer may require to decide and conclude the purchase.
Before making a purchase, the Consumer must carefully read all the information provided on the Product. If there is any information the Consumer has not understood, s/he may send an e-mail to customer@1stpat-rn.it to ask for further clarification.
Once the Consumer has sent an order, also following an exchange of information with the Seller, s/he is considered to have understood the information on the Product.
3.2 The Products presented on the website are illustrated in photographs to the best of the Seller’s ability, in order to show their characteristics as accurately as possible.
The colors illustrated on the website or in any of the documents that the Seller provides to the consumer (e.g. the pre-sales pdf catalog) may not correspond exactly to those of the actual Product, owing to differences ascribable to the various types of monitors or screens used and/or the browsers installed on the Consumer’s computer or mobile device.
Please note: The names used to describe our colors are purely indicative of their general hue or tonal family. For example, a military-inspired green might be referred to as olive, sage, or military green — depending on the design context, the specific shade, or the seasonal theme chosen by the designer. Color names may also differ from those printed on product tags or internal warehouse labels. This does not indicate a mistake on the website. Variations in naming may occur for internal cataloguing or logistical reasons.The official color reference is the one shown and described on the product page of our website — including product images and descriptions. No complaints will be accepted regarding color names if the item received differs in wording from the online listing.
If you are unsure about a specific shade or finish, we strongly encourage you to contact us before placing your order. We’ll be happy to provide additional details.
3.3 Each Product comes with a size table based on the measurements of the finished items, on a sample taken at the quality control stage. Although the Seller takes great care when measuring the items, there may be slight differences based on specific textile tolerances, the type of fabric, the treatments carried out, the consistency of the fabric, and the dyes used, pelase read carefully the “size reference & fit guide” before to purchase.
If the Consumer is in any doubt regarding the size and fit of the Products and requires any further information, s/he may write to customer@1stpat-rn.it
3.4 The Seller reserves the right to amend the information on the Products and their availability at any time, and without notice.
4. AVAILABILITY
4.1 For each Product, availability is indicated on the website. It is not possible to request – and therefore purchase – Products that are not available on the website.
4.2 In the event a Product proves unavailable despite the purchase process having been completed successfully, it will not be possible to send the Product. The Seller will promptly notify the Consumer that the Product is unavailable, and will refund him/her.
5. ORDER
5.1 Each order made on the website is considered as a contractual offer and is subject to the approval of the Seller, who reserves the right to cancel the order at their discretion.
5.2 When a Consumer places an order on the website, this implies awareness and complete, unreserved acceptance of the General Conditions of Sale in force at the time of said order.
5.3 The Seller reserves the right to amend the General Conditions of Sale at any time, and without notice. The conditions thus amended shall apply from the date of publication on the website, and shall, therefore, be valid for orders received after said publication.
5.4 The procedure for purchasing the items featured on the website in compliance with the General Conditions of Sale involves placing the item or items chosen in the shopping cart on the website. In order to make the purchase, the Consumer may choose to complete the procedure as a guest or as a registered Consumer.
5.5 If s/he chooses to complete the procedure as a guest, the Consumer must, at the time of purchase, provide the data as requested during the purchase process. The Consumer may also choose to register with the website and create a personal account. In this case, s/he may access the website using the password created upon registration.
5.6 In order to place an order, the Consumer must choose the Product or Products of interest, check the color chosen and the size, based on the size table published, and then enter the items in the shopping cart, following the procedure indicated.
All the data requested must be entered on the dedicated form.
5.7 The procedure clearly and specifically indicates the data necessary for the purchase of the Product/s, including the costs to be paid. The Consumer may cancel the procedure at any time and terminate the operation without completing the purchase.
The purchase is deemed to have been completed when the Consumer has understood and approved all the steps in the procedure and the order proposal has been sent to the Seller.
PRE SALES
5.8 Occasionally the seller can create sales campaigns, defined as “private-sales” or “pre-sales” in which he makes the products available, before the official release on the site, in order to allow Consumers to reserve priority on the products themselves.
Through these campaigns, the Seller will send a newsletter containing a link to download a PDF catalog, which will include all the information needed to select and reserve any products of interest. At the time of purchase, the Consumer is expected to read and understand all applicable terms and conditions. If anything is unclear, the Consumer is responsible for contacting the seller to request further clarification. All terms and conditions set out in this section of the website will apply.
The Consumer, when he receives the confirmation of his reservation, will pay an amount of 20% of the total amount of his order, as a deposit.
In case of cancellation of orders by the consumer, change of mind, etc. a lump sum of €15 will be retained by the seller for the administrative management of the order. The proforma invoices sent to the customer will notify the customer of this clause so that if not accepted, the customer can immediately communicate it and the reservation will be canceled with no charge of any type.
By paying the 20% deposit, the consumer expressly declares that he has understood that in the event of cancellation, change of mind, etc. €15 will be retained by the seller for the administrative management of the pre-order.
6. PRICES
6.1 The selling price of the Products is the price in force at the time the order is placed on the website.
6.2 The prices of the Products are shown in Euros and are inclusive of VAT. They do not include any shipping charges, which will be shown on the order confirmation page before the order is definitively sent by the Consumer to the Seller.
6.3 The prices of the Products do not include costs of any kind for duties, taxes, and any additional costs that may be charged to the Consumer, before receipt of the order, if applied by the customs authorities of the Consumer’s country.
6.4 The Consumer must pay the Seller the total amount indicated on the order confirmation page. The total amount of the order must be paid in full, in a single payment, using the payment methods made available to the Consumer by the Seller.
The Product remains the property of the Seller until payment has been received.
6.5 The Seller reserves the right to make changes to the prices of the Products and the delivery and/or processing charges at any time, without notice. The delivery and processing charges in force are those that appear on the website at the time the Consumer places the order.
6.6 The Seller constantly verifies the prices shown on the website in order to check they are correct. However, in the event of unforeseeable technical problems, the price shown for one or more items may substantially differ from, or be clearly lower than the price normally applied, even if a considered net of any discounts and/or promotional offers.
6.7 If the Consumer notices a substantial difference in the price of one or more Products available for purchase – as per point 6.6 – s/he is kindly requested not to complete the order procedure for said Products and to promptly report the anomaly by writing to customer@1stpat-rn.it If despite having noted such an anomaly, the Consumer completes the purchase, the Seller reserves the right to cancel the order and refund the customer.
In such cases, the Seller will be on no account obliged to deliver the goods ordered.
7. PRODUCT SHIPPING AND DELIVERY
Deliveries and shipments are governed by the relevant section of this website, as previously outlined.
For further clarity regarding insured and uninsured shipments, and the related conditions, please also read the following:
By accepting the terms of sale, the customer acknowledges that in the event of non-delivery — for any reason — the Seller will only reimburse the exact amount that the courier ultimately refunds, following the appropriate investigation procedures.
Therefore, if the compensation issued by the courier is lower than the invoiced purchase amount, the Seller is under no obligation to cover the difference. A copy of the relevant fiscal documentation will be provided to the customer upon request.
If the customer has selected insured shipping and the parcel is lost or not delivered, it is the customer’s responsibility to file a direct claim with the courier, following the procedures established by that courier’s customer service. The customer must notify the Seller as well.The Seller will also submit a formal report and assist the customer by providing all necessary supporting documents (such as invoices, proof of shipment, waybills, etc.).
However, the Seller is not authorized to issue any refund until the courier has completed its internal investigation with a positive outcome for the customer — a process which, according to standard procedures, may take up to 60 working days.Once the courier has issued a refund for the insured product, the Seller will immediately transfer the corresponding amount to the customer.
Please also note: duties, taxes, and any other costs associated with the importation of goods into non-EU countries must be requested directly from the courier acting as customs agent.
The Seller assumes no responsibility for the reimbursement of these charges.
For questions or assistance, you are welcome to contact us at customer@1stpat-rn.it.
8. PAYMENT
8.1 The Consumer may choose from the following payment methods:
• Credit card (Visa, MasterCard, and American Express circuits) via PayPal
• PayPal
IMPORTANT: You don’t need to have a PayPal account or create one to proceed.
8.2 For credit card payments, the Consumer will be transferred to the PayPal website, where s/he can complete the payment procedure following the instructions of the PayPal site;
8.3 For payments using a PayPal account, the Consumer will be transferred to the PayPal payment page, where s/he can complete the payment procedure using the credentials of his/her PayPal account. The Consumer’s credentials will be transmitted directly to the dedicated PayPal page, using encrypted transmission protocols.
8.4 Should it not be possible for the Seller to dispatch the order because the Products chosen are unavailable, the order will be canceled and the amount of the order, if already paid, will be refunded to the Consumer.
Should it not be possible to charge the amounts owed by the Consumer, the purchase process will be terminated and the order canceled.
The Products shall remain the property of the Seller until payment has been received in full. The Seller always reserves the right to cancel any order it deems appropriate without giving reasons to the customer.
8.5 The Consumer agrees to receive the purchase receipt exclusively in electronic format. If a different format is required, please contact our customer service.
8.6 We reserve the right to cancel the order if PayPal marks the purchase as “not eligible” for seller protection.
9. RIGHT TO WITHDRAW
9.1 The Consumer has the right to withdraw from the contract, without providing any reason, within 14 calendar days, in accordance with current EU consumer protection legislation (Directive 2011/83/EU). The withdrawal period starts from the day the Consumer physically takes possession of the goods, as confirmed by the courier’s delivery tracking. All relevant exceptions and rules regarding the calculation of this period — including public holidays — shall be governed by the applicable consumer laws in the Consumer’s country of residence.
9.2 All the informations about the right of withdraw are available in the proper section: here
9.3 For products that have undergone special treatments — such as garment dyeing, piece dyeing (e.g. SUN&WIND fabrics), or washes that intentionally alter the fabric’s appearance or color — this characteristic is clearly indicated in the product description.The Consumer is required to read these descriptions carefully before making a purchase. By accepting these terms and conditions, the Consumer acknowledges and accepts that such treatments are intentional and form part of the garment’s design. No complaints will be accepted regarding changes in appearance after wearing or washing these items, as these effects are considered natural and expected.
For further clarification regarding the special treatment products, please write to customer@1stpat-rn.it
10. REFUND TIMES AND METHODS
10.1 After the Products have been returned, the Seller will carry out the necessary compliance checks, following the procedures as indicated in the above- RETURNS section.
10.2 Whatever the payment method used by the Customer, the refund will be made by the Seller using the same means, as promptly as possible and in any case within fourteen (14) days from the date on which the Seller is informed of the Consumer’s decision to exercise the right of withdrawal, prior to verification that said right of withdrawal has been exercised correctly and that the Products returned have been accepted.
10.3 In the event the right to withdraw is exercised, and the recipient of the Products stated on the order form is not the person who made the payment of the sums due for their purchase, said sums may only be refunded by the Seller to the person who made the payment.
10.4 The costs for the return of the Product to the Seller must be paid by the Consumer, who must pay for transport of the goods to the Seller and customs/duty if any.
10.5 The Consumer s/he must ensure that the Product is packaged adequately and that transport is entrusted to a reliable carrier. The goods for return must be accompanied by a tracking code so that transport and delivery can be verified. No refunds will be made for Products, even if defective and returned within the terms established by the law if said Products are sent in breach of the procedures above.
The Consumer is always liable in the event of loss or failure to deliver, theft, etc. in the event of deliveries returned using methods that have not been registered and cannot be tracked.
The Seller will provide a tracking number that could keep the Consumer constantly updated on the various stages of this process, it will be the Consumer’s responsibility to inquire about the status of his shipment at the courier or postal service sites.
11. PRIVACY AND COOKIES
11.1 For information on how the Seller processes his/her personal data, the Consumer may access the privacy and cookies section.
11.2 For any other information you may require on our privacy and cookies, please write to customer@1stpat-rn.it or send a registered letter to the Seller’s registered office.
12. LIABILITY
12.1. The Seller may not be held liable for failure to process the order within the time expected, or for failure to execute the Sales Agreement if such failures are ascribable to chance or to force majeure or for any reason that cannot be attributed to the Seller.
12.2. The Seller may not be held liable for any inconveniences or damage that may derive from misuse of the website or failure to observe the basic security measures the Consumer must adopt when creating an account, or from inappropriate use of the Seller’s products.
13. INTELLECTUAL PROPERTY
13.1. All the contents, of the site, and the “pdf” catalogs eventually downloaded by the consumer, images, brand names, concepts, texts, technical descriptions of Products, logos, and graphics are the exclusive property of the Seller, who reserves all rights to them. Any reproduction of the website, in full or in part, is forbidden without the written authorization of the Seller.
Any improper use, alteration, or changes to brand names, logos, photographs of products, descriptions, texts, and anything else present on the website will be subject to prosecution.
13.2 The images present on the website may be downloaded for personal use only, and do not entitle the Consumer to any rights or claims regarding the material downloaded.
14. CONTACTS
14.1 Any request may be addressed to customer@1stpat-rn.it, or the Consumer may write directly to the Seller’s operating office, indicated at point 1