RIGHT TO WITHDRAW AND RETURN PROCEDURES

BEFORE YOU START:

To correctly initiate a return procedure, the customer must carefully read this section.

ABOUT THE TRACKING NUMBER:

The tracking code of your return is essential to monitor the shipment and ensure timely refund processing.

Failure to provide this code will result in delays in the refund procedure.

RETURNS FROM NON-EU COUNTRIES — CUSTOMS COSTS AND PROCEDURES

Return shipping costs (including any customs duties or clearance fees charged to the Seller upon receipt of the parcel in Italy) are always the responsibility of the customer.

The Seller will issue a receipt for such costs, which will be deducted from the refund.

  • We recommend using the national postal service, which typically allows lower customs clearance fees.

    Send an email to returns@1stpat-rn.it to notify us of your intention to return;

    • Wait for the documents we will send you;

    • Insert all documentation received into the external adhesive document pouch, to be affixed outside the package. This pouch must be requested at the post office when you hand over the parcel. Make sure the postal clerk includes all documents correctly. Failure to comply may result in significant customs delays and additional administrative costs;

    • Email us the tracking number as soon as the package has been shipped.

      It is mandatory to strictly follow the steps below:

  • If you choose to use private couriers (e.g. UPS, FedEx, TNT, DHL, etc.), it is the customer’s responsibility to ensure that all customs duties and clearance charges are prepaid.

    The Seller will not collect any parcels with fees due upon delivery.

  • If in doubt, always contact us before shipping.

GENERAL PROCEDURES FOR RIGHT OF WITHDRAWAL AND RETURNS

Return address:

TAILOR SPEC. SRL

Via J. Bernardi 7

31051 Follina (TV) – ITALY

Tel. +39 0438 970381

Email: tailorspec@gmail.com

RIGHT OF WITHDRAWAL

The customer has the right to withdraw from the contract within 14 days from the delivery date (based on the courier’s tracking confirmation).

1.1 To exercise the right of withdrawal, the customer must send an explicit notice via email or registered letter with return receipt (A/R) to the Seller.

1.2 Before returning the product, the customer must:

  • Contact returns@1stpat-rn.it

  • Wait for return authorization

  • Fill out the return form included in the original packaging and place it inside the return parcel, signed.

1.3 The return shipment must be traceable. The customer is responsible for providing the tracking number.

1.4 All return-related costs (shipping, duties, etc.) are the responsibility of the customer, unless the item is defective (see section “Defects”).

1.5 The right of withdrawal will be considered valid only if:

  • The return request has been properly submitted and sent to the Seller;

  • The product has not been used, washed, or damaged;

  • The item is returned in the original or equivalent PVC bag, neatly folded and without signs of neglect (e.g. wrinkling, careless folding, or damage due to poor packaging);

  • Tags and safety seals are still attached;

  • The product is packaged carefully to protect it from moisture or dirt.

The customer must ensure that the package is securely sealed using sufficient adhesive tape to prevent it from opening during transit.

If the shipment is found to have been poorly packaged, the Seller will document it with photographs. Any product damage or theft resulting from improper packaging will be the customer’s responsibility.

Returns will not be accepted for garments that are wrinkled, with buttons left unfastened, or folded carelessly.

All items must be folded with care and returned as originally packaged.

A fixed fee of €20 will be withheld from the refund for restoring products returned without care.

1.6 If the return meets all conditions, the Seller will issue a refund using the same payment method used at checkout.

1.7 If the above conditions are not met, the customer will not be entitled to a refund but may request the item to be returned at their own expense.

If the customer refuses to collect the returned item, it will become the property of the Seller, who may also charge the customer all costs incurred for the return to warehouse.

SIZE EXCHANGES

At this time, we do not offer direct size exchanges.

If you would like the same item in a different size or color, please:

  • Place a new order;

  • Return the original item following the standard return procedure.

The refund will be processed according to the terms outlined in this document.

SALES, EXTRA SALES, AND SPECIAL PRODUCTS

1.1 During sales periods, a fixed fee of €6 will be deducted from the refund to cover administrative costs.

1.2 Products sold as prototypes, samples, second-choice items, or with clearly declared defects or limitations are excluded from the right of withdrawal.

Returns for such items will not be accepted. In case of doubt, we encourage you to contact us before purchasing.

1.3 For eventually special “made to order” items: returns are not accepted.

The customer who ordered a “special made to order” product may cancel the order within 3 days of the order confirmation email. After this period, the order will be considered binding.

DEFECTS AND NON-CONFORMITIES

Slight deviations in measurement — even marginally outside the standard industrial tolerances specified in the ‘Size Reference & Fit Guide’ section, where all pre-shipment measuring procedures applied by the Seller are detailed — shall not be considered product defects. No exceptions to this clause will be accepted.

The customer is required to carefully inspect the garment upon receipt.

Any issues must be reported immediately via email (with photos and explanation) to: returns@1stpat-rn.it

The Seller will review the case and confirm whether the customer is entitled to:

  • A refund

  • A repair

  • A product replacement

Refunds or replacements will be processed within 10 days of confirmation by email.

The Seller is not responsible for damage caused by:

  • Inadequate return packaging;

  • Improper use;

  • Alterations or tampering;

  • Normal wear and tear.

All consumer rights provided by law remain unaffected.